Generally, the Arlo VMB4000 base station is the primary communication between the Arlo cameras. Additionally, it provides a lag-free network to cameras that are connected with this. Also, it is recommended to use the base while connecting your Arlo cameras but sometimes users face issues with this connecting point as the Arlo VMB4000 base station is not found in the app.
Therefore, it is necessary to understand the primary causes behind this issue. Additionally, the Arlo VMB4000 app issue indicates primarily that the base station Firmware is outdated. Hence, it is common that the app can’t detect your Arlo base station. If you want to learn more about the causes and the steps to resolve them, must read this guide.
Why does Station VMB4000 not connecting when trying to find in the app?
If you are facing such kind of issues, then must read and understand the causes mentioned below:
- An outdated base station Firmware
- The base station and router are connected to different networks
- Outdated Web Browser
- Faulty Ethernet cable
- Loose network cable connections
- VPN is turned on
- The app system gets confused due to connecting all the devices continuously at a single time
Fixing the Arlo VMB4000 base station not find in the app
As we discussed above, the Station VMB4000 not connecting when trying to find in the app is a temporary issue but is necessary to fix. For optimal camera performance, a stable connection between the base station and the cameras is necessary. Also, it can be possible if the app detects the devices that you are connecting with. Hence, in this section, we explain the steps to fix this error:
Update the Base Station Firmware
Visit the setting of your Arlo base station and check if the window prompts for the update. If it is, then update the Firmware first. Similarly, if the app can’t detect the base station, then you can confirm the Firmware upgrade by using the my.arlo.com web address to open the settings.
Confirm Base station and Router network are the same
Make sure that your base station network is the same as your router. If the VM4000 is connected to a different network rather than the existing router, then Arlo VMB4000 app issues are common. So, connect both devices to a similar network.
Update the Web Browser
If your web browser is outdated and accumulates unnecessary cache and cookies, then it creates issues with your base station loading on the app. So, delete the unnecessary data fiesta and then update it to a newer version.
Check the Ethernet Cables
Sometimes, the Arlo VMB4000 base station not detecting by app issue occurs if the Ethernet cables are not connected properly or they are damaged. Hence, check the condition of the cables and replace them if there are any tangled or damaged networking cables present. Also, tighten the loose cable connections.
Disable the VPN
Occasionally, if the VPN is enabled on your networking device, then it can interfere with the connected devices. So, disable the VPN temporarily and enable it after completing the setup process.
Connect the devices to the app by giving a pause
If you are connecting all the cameras and the base station without waiting for a second, then it will overload the app or confuse the app system but it happens rarely. So, it is recommended to Reset the devices from the Settings and reboot the base station, after that add the devices again to the app.
Power cycle the Base Station
To fix the internal glitches and bugs, reboot your VM4000 base station. For this, plug out the base station and wait for 1-2 minutes. After that plug bacon the device into the power outlet again and check that the Power and internet LEDs become solid green. Your base station is connected to the network again.
Check the app version
Make sure that you are using an updated app version. If it is not, then delete the app and reinstall it to a newer version. Check here if the Station VMB4000 not connecting when trying to find in the app issue gets resolved or directly contact us.
Factory Reset the Base Station
To hard reset your VM4000, press and hold the reset button for 10 seconds and then release it. Release the button when the LED on the base station stops blinking Amber. While this LED stops blinking Amber then the device reboots itself and the factory reset is completed now. Here, you have to reconfigure your device from scratch.
Bottom Line
On the whole, the information mentioned above will assist you in resolving the Arlo VMB4000 base station not connecting and detecting issues. You can walk through this guide and understand the solution to fix this issue. Further, if you are seeking more help with your Arlo devices, then drop us a line!