Even if you perform the setup and login process using the proper guidelines, chances are you will face issues with your Arlo cameras. There can be internal as well as hardware setup issues that might disturb the device performance. And resolving them can be a real headache. Fortunately, there are some Arlo Essential Spotlight Camera Troubleshooting tips that you can follow at all times. So sit back and go through the steps given for the Arlo Camera troubleshooting.
Arlo Camera Troubleshooting tips
You can have a look at some common troubleshooting tips related to your Arlo Essential. Have a look at them and resolve your common issues:
Why is my Arlo camera offline?
There may be several causes behind the offline mode of the Arlo camera. Let us discuss some common troubleshooting steps for this issue in detail below:
- You can press the Sync button and release it on the ArloSmartHub station, if your camera is offline or if you have switched to a new router.
- You can also try to remove the batteries and then reinsert them again. While doing this just notice the camera LED behaviour as follows:
- If the LED does not light at all, then check if the batteries are installed in the correct orientation or not.
- In case the LED blinks blue, it means that the camera has synced to the base station.
- If it blinks blue only once, then resync the camera to the base station.
- Also, if it blinks Amber, then this is the sign to replace the batteries at once.
- Just check for the camera connectivity and try to place it at an optimal distance from the base station. Else, it will start giving errors in its working.
- Keep on checking the Arlo SmartHub or base station regularly. In case the internet LED on the base station is solid green, it means that the station is connected to the internet.
- If it lights amber, then it means that the station is not connected to the Internet.
Why is my Arlo login page inaccessible?
Check the Arlo Camera troubleshooting tips given below if you fail to access the my.arlo.com login page:
- Firstly, make sure that the login information entered is correct. Verify the email address and the username. Use the same email address which you used while creating the Arlo account.
- The browser you are using should be compatible. Also, sometimes the browser session is corrupt which leads to the error.
- If you are using an incompatible browser or a browser cached by extra cookies and browsing history, then you will fail to access the login page.
- You can try to restart the computer. This might clear the issues which you are experiencing with the web access.
- Also, keep on checking that the antivirus program isn’t blocking the login page access. You can turn it off temporarily.
- Keep the firmware of Arlo updated.
- In the end, you can reset the Arlo camera to factory defaults. This will solve all your issues in one go.
How to update the firmware of Arlo manually?
The updated firmware is an extremely significant factor in the proper functioning of the Arlo camera. If you ignore this aspect, then the camera won’t work efficiently in the long run. So you must keep the firmware of the Arlo camera updated. Follow the steps given below for this:
- Open the Arlo app. You can also log into my.Arlo.com.
- Now, go on Settings and then click on My Devices.
- Choose the camera model which you wish to update.
- Click on Device Info and then go for Firmware and later choose Update. Restrain from opening the battery door or removing the battery while the Arlo camera is updating and the firmware is getting installed.
- Lastly, wait until the Arlo camera firmware updates are complete. The LED on the camera blinks alternating blue and amber while the firmware is being downloaded.
- The camera’s LED will turn off for a few minutes while the firmware is installed. The camera syncs to the base station and the LED blinks blue once the firmware update finishes.
Why isn’t Arlo discovering the camera during the setup?
If you are wishing to set up and connect the Arlo camera to the wifi router without the help of the Arlo SmartHub or the base station, these Arlo Essential Spotlight Camera Troubleshooting tips might help:
- Firstly, ensure that you are choosing the correct camera model after tapping on Add Device in the Arlo app. The Arlo app will only discover the device which you select.
- Also, check if the Arlo camera and the mobile device are connected to the same 2.4GHz wifi network. The camera can connect to the 2.4GHz band only.
- The SSID and the password should be correct. These are case-sensitive and must be filled in with care.
- The mobile device and the Arlo camera should be within the signal range of the wifi router. Place the camera within 10-15 feet of the wifi router. Once the setup is finished you can replace the position of the camera anywhere within the range of the router.
How to reset and re-sync the Arlo camera?
The factory reset process will return the Arlo cameras to their default settings. The camera will be removed from the account and you will have to perform the setup procedure again. Follow the Arlo Camera Troubleshooting tips given below to reset the Arlo cameras:
- Firstly, you can open the Arlo Secure app or simply log into the Arlo account.
- Choose the Settings option on the device and then click on My devices. Choose the model you wish to reset.
- After this, click on the Remove Device option.
- Click on YES to confirm if you wish to remove the camera from the account.
- After returning to the Devices page, choose Add New Device.
- You can choose the Arlo device and the Arlo model.
- Lastly, follow the instructions thereafter to reconnect to the wifi network and the Base station or the SmartHub.
Conclusion
Arlo Essential Spotlight Camera Troubleshooting tips mentioned above can help you to resolve most of your Arlo-related issues. Still, if you feel the necessity of any expert guidance, then you can call our technicians in the end on the toll-free number.