Arlo base station offline: From Reasons to the Solutions
Generally, the Arlo camera provides you with the great protection that matters to you. Additionally, the base station is an important part of the Arlo cameras that provide seamless connectivity to the cameras. Likewise, sometimes users face Arlo base station offline trouble that is common among them or the new users.
In addition, the base station issue is necessary to resolve timely, but understanding the cause behind this problem is also essential. Further, the Arlo base station keeps going offline, indicating network connectivity issues. Similarly, this can happen due to the slower network or weak signals.
So, if you are looking for assistance with the base station offline issue and troubleshooting methods to resolve it, then you must stay on this page. Here, we disclose the complete information regarding the same and your security device will run better again.
Why does the Arlo base station offline issue occur?
Additionally, there are several causes except network issues that are responsible for the offline issue of your camera base station. So, let’s take a brief look:
- The base is not linked directly to the WiFi (connected to the mesh nodes or extender)
- Signal interferences
- Outdated firmware
- Check the Ethernet cable connection
- Improper base station placement
- Internal glitches & bugs
- Enabled VPN
- The base station is not added to the app/web portal
How to fix Arlo base station offline error?
Moreover, we are now aware of why the base station offline problem occurs. Additionally, it is necessary to resolve this error on time for the optimal functioning of your cameras.
Likewise, to continue smart security with Arlo cameras, it is necessary to resolve the offline issue. In this section, we share effective methods to fix the offline issue with your Arlo base station. Let’s take a closer look:
Stabilize the network connection
Make sure that your wireless network connection is stable and has good signal strength. Likewise, if it is weak or drops off then, use network cables to stabilize it.
Link base station directly to the wifi
If you are using a mesh system or an extender and your camera base station is connected to the extender network or mesh nodes, then the Arlo base station keeps going offline issue arises. To fix it, disconnect the base station from the satellites or extender and link it directly to the WiFi.
Remove signal interferences
If signal obstructions like furniture, mirrors, microwaves, cordless phones, etc. are present, then eliminate them around the router and base station. These can interfere with the signal and cause network connectivity issues. So, either remove them or relocate the router or base station.
Check the network cable connections
Make sure that the ethernet cable is appropriately connected to the base station and the router/modem. Also, look that the connected cables are good in condition and are not tangled.
Relocate the base station
If your base station is showing offline repeatedly, then try to relocate it. If it is placed in a congested place or away from the router, then reposition it in the router’s network range and obstruction-free place.
Power cycle the base station
If there are frequent connection drop-offs or any other glitch or bug is present, then power cycle it. For power cycling the base station, unplug the adaptor and wait for 2 minutes. Now, plug back the adapter into the electrical source and turn on the base station.
Check VPN settings on the router
If you are using a VPN on your router, then disable it or set it according to the base station requirements. The enabled VPN caused the base station offline issue.
Add base station to the app/web portal
Open the Arlo Secure app account or the web page of Arlo and access the admin panel. Go to Settings>Devices, and check that the base station is added there. If not, then follow the on-screen instructions and add the base station to the app or web portal.
Factory reset the Arlo base station
If none of the given methods work to resolve the offline issue for your Arlo base station, then factory reset it. You have three different methods to hard reset your camera base station. To know the Arlo base station factory reset, then must visit us on our website.
All in all the given methods will work effectively to fix the Arlo base station offline issue. If still seeking more help with the Arlo security devices, then stay in touch with us!
Frequently Asked Questions
How do I sync the camera to the base station?
The easiest method to sync/resync your Arlo camera to the base station is by pressing and holding the Sync button for 2 seconds on the back of the camera.
How to reset the Arlo base station?
The easiest method to reset the Arlo base station is through the reset button on the back of the Arlo base station. Press and hold this button for 10 sec. And then release it. You can also proceed with the web GUI or the Arlo Secure app to reset the base station.
How to turn on my Arlo base station?
For this, plug in the base station to the electrical source first and then press the on/off button on the base station. The single LED base station turns blue and the multiple LED base station has power LED to power on.
Why does the Arlo base station say offline?
It can happen due to the network connectivity issues or the signal fluctuations. So to fix it, stabilize the network or contact your ISP authority.