Arlo cameras are among the most preferred surveillance devices in the market today. If you have one of these cameras installed at your home or office, there’s nothing else you’ll need. With features like 24/7 surveillance, motion detection, clear night vision, alarm detection, and more, Arlo cameras are clearly the leader in their segment. However, all these features rely on the internet to function, otherwise, you can face the Arlo Camera offline issue. This blog will discuss steps you can follow to fix the Arlo camera offline issue in no time. You’ll also learn you can sync the camera to the wifi network in easy steps.
How to sync the Arlo Camera?
If you have made changes to your Arlo camera settings, this might affect the wireless configuration. Result? ‘Arlo Camera Offline’ error! To make sure you don’t have to go through the hassle of troubleshooting this error again, use the correct network password details when connecting to your wireless network. Moreover, here are some steps you can follow to sync your camera to the BaseStation device:
- Start by inserting the batteries into your Arlo camera. Make sure these are charged.
- Power on your Arlo BaseStation/SmartHub and bring the camera closer to it. Ensure that the camera is within 30-100cms of the base station.
- Now, on your BaseStation, press the Sync button located either on the side panel or at the rear, for about 2 seconds, and release it.
- If you are using an Arlo Pro BaseStation, press the button on the top for about 2 seconds and then release it. Also, while using the Sync button, make sure you don’t press it for too long. If you do it, the USB LED will blink amber for 10 minutes and the sync process will be blocked.
- Now, wait for the sync status LED to light up in green color.
- Press the Sync button on the top of your Arlo camera for about 2 seconds again and then release it.
- Once the blue-colored LED on the camera begins to blink rapidly, the sync process will be completed. If the color is amber, you’ll need to repeat the Sync process.
- Repeat the steps to add more of your cameras to the BaseStation/SmartHub network and sync them easily.
Check the LED behavior
The LEDs on the Arlo camera tell a lot about the status of your wireless camera. The same can reveal why your Arlo camera keeps going offline. If you see the amber color on the front panel LED, this means that the battery level of the camera is low and needs recharging. You can attach the charging cable to the Arlo camera. Or, take out the batteries from the Arlo camera for two minutes. Once you re-insert the batteries, check the status of the LED.
Once you have changed/recharged the batteries, the light color on the front LED will turn solid blue. You can now connect the Arlo camera to the 2.4GHz network band of your home router.
In case the LED blinked just once, you should consider re-attempting the ‘Sync’ process.
Check the Internet Connectivity
Due to a weak or slow internet connection, you could face Arlo camera offline error. You can connect another Wi-Fi-enabled device to your router’s network to check its performance. If you are having trouble loading a web page, there’s some issue with your internet. Call your ISP. Check if the two devices have synced to each other. If the credentials of your home network have been changed recently, you’ll need to re-sync the camera to the same. This is because the camera has so far been using the old credentials.
Why do Arlo Cameras Keep Going Offline?
There can be a number of factors forcing Arlo camera to keep going offline. Here’s a look at some possible reasons for the error to occur:
- The poor performance of Wi-Fi connection
- Arlo camera is placed too far from the router
- Batteries are not plugged properly
- The connection between the Arlo base station and the Arlo camera is not proper
How to Fix the Arlo Camera Offline Error?
If you perform the below-given steps carefully, you will be able to bring the status of the Arlo camera from offline to online:
- If the distance between the Arlo camera, Arlo base station, or Arlo smart hub to your wireless router is more than usual then you could possibly face this error. Therefore, you should consider reducing the distance.
- It is also advisable to place the Arlo camera within close proximity to the Arlo base station.
- You need to ensure that there’s no metal object, thick wall, TV, Bluetooth speakers, or other high-frequency devices in between the Arlo base station and Arlo login camera. Such devices can interrupt the wireless signals and can lead to Arlo camera offline error.
- Ensure that the area where the Arlo camera is placed is covered with stable internet and Wi-Fi signals. Your camera can go offline if it is experiencing Wi-Fi congestion.
- Another way to fix the Arlo camera offline error is rebooting the system. You can do a quick power cycle on the Arlo base station. It is common to fix the issue by turning off the base station for two minutes and then turning it back ON.
Reach Out to Our Technical Experts!
This was all about Why do Arlo cameras keep going offline and how to fix errors. Apart from this, if you are getting any other issue relating Arlo camera or base station, you can contact our experts without wasting your time and get your issue resolved in time.
We have a dedicated team of experts that will help you troubleshoot Arlo camera glitches in no time. Call our experts on their toll-free 24/7 live number.