The Arlo Pro 5S 2K security camera is one of the most popular and reliable home security cameras. The Arlo home security camera gets you almost all the features for a better home security. When you buy a new Arlo Pro 5S, you must set it up and install it in a suitable place. As a result, most users tend to contact professional services or technicians who can further assist them.
We have created this post to help all new Arlo Pro 5S users to help them set up their new home security camera simply. Then we have discussed the Arlo Pro setup in a step-by-step manner to enable for a better user understanding. We request you read this post till the end in order to miss any configuration step.
How to mount Arlo Pro 5S camera?
As depicted in the image above, the mount and the screw kit you get along with the camera will help you mount your camera on a wall or on a flat vertical surface. You can use a drill machine to mark and drill holes in the wall and then fix the mount using the screw kit. Once fixed, you can align your camera to the mount.
Ensure that the location where you mount your camera is at least 6 feet above the ground. This will help you adjust the camera for the best view and prevent it from being mishandled by miscreants. Prefer a location that is hidden and not easily visible to people.
Arlo Pro 5S camera setup instructions
In this section of the post, you will find all the necessary steps to set up your new Arlo Pro 5S 2K security camera. Kindly follow the below-mentioned steps very carefully or else you might come across some issues later.
- If you don’t already have an account, create one before downloading the Arlo app from the App Store or Google Play Store.
- To activate the camera, press the bottom-mounted button.
- The camera’s front-mounted LED light will make an amber blinking noise.
- To add a new device, launch the Arlo app and touch the “+” symbol.
- Select “Arlo Pro 5S” from the list of compatible devices under “Add Camera.”
- To connect your camera to Wi-Fi, follow the on-screen directions.
- You must provide the name and password for your Wi-Fi network.
- The app will prompt you to scan a QR code on the camera once it has a connection with the WiFi.
- Use the camera on your phone to read the QR code on your camera.
- You can see the procedure of synchronising the camera with the base station in the app.
- You can skip this step if you don’t have a base station.
- You can give the camera a name and change its settings in the app after it has synchronised with the base station (if applicable).
- Using the provided magnetic mount or an outdoor security mount, mount your camera where it will be most useful.
- Finally, check out the live feed in the app to test your camera.
- The camera’s settings can also be changed to suit your preferences.
Unable to add Arlo Pro 5S Camera
If you are unable to add your camera to the app during the initial setup phase, it must be due to the scanning issue. If you see that the camera doesn’t emit the chime sound once it scans the QR code, here are some steps you can follow:
- Try moving your camera farther from the main camera lens. Keep your smartphone about 6 inches from the camera lens and slowly move it closer. Try practising different angles and see if that helps resolve the scanning issue.
- Increase or Decrease the brightness of your smartphone display. Irregular brightness may interfere with the scanning and may not give the same results as you would get usually.
- If you are using dark mode on your device, disable the same and try setting the brightness at 50%. This is especially true if you are using an iOS device.
- Try cleaning the camera lens to ensure that there is no dust or dirt hampering the scanning process.
Unable to see the video stream in a browser
If your router settings are configured to block the ports to which Arlo sends data, it might block playing the video streams. Ensure that Arlo is connected at all times and that ports 443 and 80 are open on the router.
- If there is WiFi interference, it might also trigger issues with the video streaming. When there are multiple channels for signals or frequencies, you will need to minimize the number of networks, and WiFi devices in the area. Once that is done, you can check if you are now able to stream videos on your browser.
- Ensure that your Arlo Pro 5S 2K security camera is within the good signal range of your WiFi router. The range of your router’s WiFi signal can vary depending on the model you are using. If you pair your camera to an optional Arlo Smarthub or base station, we recommend that you place the camera no farther than 300ft from the SmartHub.
- Low battery levels can cause your camera to stream videos intermittently. Try recharging your camera battery and changing it when necessary to ensure that the video is streaming at all times.
Unable to receive Push Notification for Arlo Pro 5S 2K Camera
To receive the Arlo push notifications, you must be logged in to the Arlo Secure App at all times. Arlo registers the devices you use for push notifications when you log in. If you use the log-out option instead of simply exiting the app, you will be required to log back into the app.
- Check the rules in your modes. Ensure that push notifications are enabled in the Armed mode or in a custom mode if you created one.
- Ensure that you allow the Arlo Secure App to receive push notifications. You can disable the Arlo Secure App push notifications for your iOS and Android devices.
Bottom line
Arlo security cameras are among the most advanced surveillance devices you can find in the market. And the Arlo Pro 5S 2K security camera is one among them. If you have purchased the same and are now wondering how to start with the setup and installation part, this information will help you out for sure. If you face issues with adding the camera to the Arlo Secure app, the troubleshooting information that is available above will also help you. Once you have configured your device, you are good to go.