Arlo SmartHubs and BaseStation devices help users in a lot of ways. While letting them avoid the lengthy wireless setup procedures, they add certain functionalities to improve user experience. Once you have connected them to your Arlo camera, you can manage your Arlo camera easily. However, issues with the same can bring a stop to your progress. If you were able to connect your Arlo SmartHub or Base Station to the internet earlier, but fail to connect them now, following some troubleshooting steps will let you resolve the issue in no time. In this blog will walk you through the steps to resolve the Arlo BaseStation Offline issue effectively.
Troubleshooting steps
Below are some troubleshooting steps you can always follow in case you are looking for help on Base Station/Arlo SmartHub Offline issue:
- Check the light indicators on SmartHub/Base Station.
- Check the Ethernet cable connections.
- Inspect the power connections.
- Check if the ethernet cable works with other devices.
- Power cycle the Base Station/SmartHub.
- Disable VPN.
- Check the main network SSID and login credentials.
- Inspect the peripheral devices.
- Factory RESET your Base Station/SmartHub.
Check the light indicators on SmartHub/Base Station
First, check the color of the internet LED on your base station/SmartHub. If the LED is solid amber or is blinking in amber color, it indicates a problem with your internet connection. If the color on the internet LED is blue or green, the Base Station is online. However, if you don’t see any color on the LED, it means the SmartHub is not receiving any power. Now, once you are done identifying the issue, you can follow the appropriate steps to troubleshoot it. Here is some info on the LED color and behaviour :
Single-LED SmartHubs
| LED-Color (Behaviour) | Indication |
| Blue (Solid) | Internet Connection is fine. |
| Blue (Slow Blinking) | Device Ready to pair with the camera/ Device connecting to the camera. |
| Blue (Fast Blinking) | Connection to the Arlo camera is successful. |
| Amber (Solid) | Error during the connection process. |
| Amber (Slow Blinking) | Camera is out of range/ Connection not found. |
| Blue-Amber(Alternating) | Firmware Update is in Process/ Device Reset is ongoing. |
| No light | No power source connected to the Base Station. |
Multi-LED Base Stations
LED | Colour(Behaviour) | Indication |
Power | Green | Base Station is on and is functioning well. |
Green(Blinking) | Firmware update is in process. Do not turn off the camera/base station. | |
Amber | The Base Station is booting up. | |
No Light | The Base Station is powered off. | |
Internet | Green | Base Station is connected to the internet. |
Green(Blinking) | The device is sharing information over the network. | |
Amber | No internet connection can be detected. | |
No Light | Base Station not connected to your wireless router. | |
Camera | Green | The Arlo Camera is connected and functioning. |
Green(Blinking) | Device is attempting to sync with the camera. | |
Amber | Camera is too far from the Base Station/ The signal strength is weak. | |
No Light | Arlo BaseStation Offline and No Arlo camera connection can be detected. |
Check the Ethernet cable connections
To start with, unplug the ethernet cable that’s connected to your devices and inspect the entire length for any damage. After that, if you find something, replace the same with a new cable to see if it helps restore the internet connection. Furthermore, when connecting a new cable, ensure that it sits securely in its ports on the Base station and the router. Finally, the Internet LED on your Base Station will glow green once the connection is successful.
Inspect the power connections
First, unplug the power adapter and inspect the entire length of the power cord for any signs of damage or wear and tear. Similarly, ensure that it is not torn from somewhere and the inlet port is safe. In addition, you can replace the power adapter with a new one if the need be.
Once you reconnect the adapter, ensure that it is connected securely to the back of your base station. If doing so doesn’t help, you can connect the power cable to a different power outlet at your home. Finally, if you still don’t see a light on your Base Station, you can reach out to our team for advanced troubleshooting steps and information.
Check if the ethernet cable works with other devices
First, you can try to connect to the internet from a different device like a computer that is connected directly to the wifi router using an ethernet cable. In addition, if the internet connection is not working on this computer as well, you’ll need to follow the router troubleshooting steps.
Power cycle the Base Station/SmartHub
Power cycling your devices will help ensure that temporary bugs don’t affect the device performance at any point of time. Consequently, your device will start over afresh and perform well under high-intensity performnace requirements. You can power cycle your Arlo Base Station to see if that helps resolve the Arlo BaseStation Offline issue. Here are some steps you can follow:
- Firstly, plug in your ethernet cable and the power cable into the Base Station.
- Secondly, unplug the same from the wall outlet and wait for about 30 seconds. Finally, reconnect it to the outlet now and allow the Base Station to boot up.
Check your main network SSID and credentials
If the home network that you are connecting to has had its credentials changed recently, it is advised that you use the latest ones. Furthermore, check if you are using the correct credentials in the first place. Above all, use the correct sequence of characters in the correct order and case. You can check the correctness by referring to the credentials as mentioned in the web-based setup wizard.
Inspect the peripheral devices
If the Arlo Base Station that you are using is connected to a WiFi extender, switch, powerline adpater, or a mesh WiFi node, always make sure that the device is online. Moreover, if the need be, try connecting your SmartHub/Base station directly to the WiFi router and see if that makes the network connection increasingly stable.
Disable VPN
If you use router-embedded VPN to connect to the internet, it might cause issues with the way your Base Station works. Therefore, if you are facing issues related to your device connectivity, try disabling the VPN on your router and try again. Furthermore, you can see if there’s any online VPN extension enabled in your web browser. If so, disable the same for the time you are setting up your Arlo Base Station. This will also ensure that you don’t face the Arlo Base Station Offline issue often.
Factory RESET your Base Station/SmartHub
Performing a factory reset of your Base Station will erase all the settings and remove all devices that you have connected to it. Furthermore, all the user preferences, regional settings and more will also be removed. Finally, once the Base Station is reset, you can reconfigure your Base Station to work with the home router. Here are some steps you can follow:
- Firstly, locate the RESET button on your device. You will find it concealed inside a small hole on the rear panel.
- Now, use a thin object like a pin or a paperclip to press and hold the RESET button on the back of your Base Station device for about 10 seconds.
- After that, release the RESET button.
- Once the reset process is over, the LED on the front of the Base Station will flash amber as a result. Once it stops flashing, the Base Station will reboot itself.
As a result of resetting the extender, the device will be restored to the original factory settings. Now, allow the Base Station to reboot and come to a stable working state. Thereafter, you can re-add the same to the Arlo account using the my.arlo.com web setup page or using the Arlo smartphone app.